Eastman School of Music

Student Services Associate

– Eastman Community Music School (ECMS)

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Posted:

February 18, 2026

Deadline:

March 18, 2026

Position Type:

Full Time

Position Payment:

Paid

Organization:

Eastman Community Music School (ECMS)

Website:

https://rochester.wd5.myworkdayjobs.com/UR_Staff/job/Eastman-School-Of-Music/Student-Services-Associate_R268446

Contact Name:

Univesity of Rochester

Contact Info:

ask-urhr@rochester.edu

Application Link:

https://rochester.wd5.myworkdayjobs.com/UR_Staff/job/Eastman-School-Of-Music/Student-Services-Associate_R268446

Application Requirements:

Resume or CV

Minimum Qualifications:

MINIMUM EDUCATION & EXPERIENCE

Post-high school education and minimum of two years’ experience, or equivalent combination required.
Two years post-HS education, background and/or degree in music performance and/or arts management strongly preferred.
Familiarity with computerized registration and billing systems, preferably Workday required.

KNOWLEDGE, SKILLS AND ABILITIES (Required)

Excellent written and oral communication skills, customer service abilities, and critical thinking/problem solving skills. Prioritization skills are key. Highly organized self-starter capable of working under minimal supervision. Ability to multi-task in a fast-paced work environment with a wide variety of customers from young children through adults. Attention to detail and sensitivity towards confidential information. Proficiency with word processing, spreadsheet, database, and publishing programs.

Description:

Responsibilities:

With minimal supervision, the ECMS Student Services Associate serves as the Rochester (external) and Eastman (internal) community’s first critical contact for all Eastman Community Music School (ECMS) programs, requiring a complete and detailed knowledge of all ECMS and SS programs. This position directly responds to, resolves and/or escalates customer questions and concerns via phone, email, and in person; Coordinates all ECMS and SS registrations, including the registration process for 250 Early Childhood students, 60 Pathways high school scholarship recipients, and approximately 2000 other students annually; Provides general office support, such as scheduling appointments, processing mail, and ordering supplies. Responsible for considerable departmental administrative details and duties consistent with Eastman policies, procedures and practices.

For more specific descriptions please visit website listing.