Monday, February 3, 2025
Monday, June 30, 2025
Administrative
Part Time
Daytime office hours are 10:00am – 5:00pm Monday through Friday. Evening/Weekend hours are 60 to 90 minutes prior to performance through the first 30 minutes of the performance to assist with ticket purchases, problem resolutions, and will-call. (On a rotation)
Paid
Rochester Philharmonic Orchestra
kzimmer@rpo.org
Resume or CV
Duties and Responsibilities: (All Daytime hours) *** Indicates on-site performance responsibilities
1. Telephone, email, and face-to-face customer service interactions.
2. Process ticket sales, subscriptions, exchanges, refunds, and complimentary orders using the Tessitura ticketing and database system (training provided). ***
3. Extensive use of Microsoft Office programs (Word and Excel) as well as online Google equivalents.
4. Communicate concert programs, ticket availability, website access, and current policies/protocols with patrons. ***
5. Detail-oriented tasks that include database management, mailing subscriptions or marketing campaign items, etc.
6. Communicate and collaborate with co-workers on projects (database maintenance, performance reseating, etc.), customer thoughts/comments, and daily tasks.
7. Manage daily financial transactions and cash handling.
8. Must have means of transportation to workplace and scheduled performances as assigned (accommodations will be made when possible)
9. Serves as an active, collaborative, and resourceful member of the Patron Services Team.
10. Completes all regulatory trainings, i.e. sexual harassment, and workshops as scheduled by the institution.
11. Other duties similar in nature as assigned.
Intermediate Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers and other employees.
Minimum Skills: Ability to add and subtract two-digit numbers and to multiply and divide with 10’s and 100’s. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
High Skills: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills: Microsoft Programs: Word, Excel; Database Software: Tessitura; Email Systems: Outlook.
Education and Experience Requirements: Prefer high school diploma or equivalent. Prefer 1 to 2 years of customer service experience.
Equipment: The Patron Services Representative will regularly use BOCA and Lemur ticket printers and may operate a Point-of-Sale device.
Knowledge, Skills, and Abilities:
· Customer focused personality and professional attitude; friendly, patient, listens to patrons and can articulate respectful responses.
· Must be comfortable in a fast-paced working environment while maintaining a friendly demeanor.
· Excellent verbal and written communication skills.
· Responsive to management, co-workers, and patrons.
